Privacy Policy

Last updated: December 27, 2025

PriorityBox AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our service:

• Shopify Store Data: Store name, email, and shop domain when you install our app
• Email Data: Subject lines, sender information, email body content, and timestamps from connected email accounts (Gmail, Outlook)
• Customer Data: Customer names and email addresses from your Shopify store for context matching
• Order Data: Order information from your Shopify store to provide context for customer emails
• Usage Data: How you interact with our application, including classification feedback

2. How We Use Your Information

We use the information we collect to:

• Classify and prioritize your customer emails using AI
• Generate suggested replies based on email content and customer context
• Display customer order history alongside their emails
• Improve our AI classification accuracy
• Provide customer support
• Send you important updates about the service

3. Data Processing and AI

Your email content is processed by third-party AI services to provide classification and reply generation features. We use industry-standard security practices to protect this data during transmission. Email content is processed in real-time and is not stored by our AI providers beyond the processing request.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party AI providers (for email classification), cloud hosting providers, and other services necessary to operate our application
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure OAuth authentication for email account connections
• Access controls limiting who can access your data
• Regular security reviews and updates

6. Data Retention

We retain your email data for as long as your account is active or as needed to provide you services. You can disconnect email accounts at any time, which will delete all associated email data from our systems. When you uninstall the app, all your data is permanently deleted within 30 days.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, please contact us at privacy@prioritybox.app.

8. Third-Party Services

Our application integrates with:

• Shopify: For store data and customer/order information
• Google (Gmail): For email synchronization via OAuth
• Microsoft (Outlook): For email synchronization via OAuth
• AI Providers: For email classification and reply generation

Each of these services has their own privacy policies that govern their use of your data.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@prioritybox.app